جھازراني

Thank you for shopping Baithak by Mezan Tea (Private) Ltd. We are committed to delivering your order safely, efficiently, and within the estimated delivery timelines. Please read our Shipping Policy carefully before placing your order.

1. Order Processing

• Orders are generally processed within 1–2 business days after successful order confirmation and payment verification (where applicable). 

• Orders placed on weekends, or public holidays will be processed on the next working day. 

• During promotional campaigns, festive seasons, or periods of high order volumes, processing times may be extended. Customers will be notified of any significant delays where possible. 

2. Shipping & Delivery

• We offer free delivery nationwide.

• We currently deliver to locations across Pakistan through our authorized logistics partner(s). 

• Estimated delivery time is 2–5 business days, depending on the delivery location. 

• Deliveries to remote or outstation areas may require additional transit time. 

• Delivery timelines are estimates only and may be affected by factors beyond our control, including adverse weather conditions, public holidays, road closures, courier operational issues, force majeure events, or government restrictions. 

4. Order Tracking

Once your order has been dispatched, you will receive a shipment confirmation via Email and/or SMS containing your tracking details.

Customers may also track the status of their order directly through the Tracking link shared by the delivery partner, where shipment updates will be automatically synchronized with our courier partner's tracking system.

5. Delivery Delays

While every effort is made to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our reasonable control.

Mezan Tea (Private) Ltd. shall not be held liable for delays caused by courier operations, weather conditions, natural disasters, strikes, public holidays, customs or regulatory requirements, or any other force majeure events.

6. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information, including recipient name, delivery address, contact number, and any applicable delivery instructions.

Mezan Tea (Private) Ltd. shall not be responsible for delivery delays, failed deliveries, returned shipments, or additional courier charges arising from incorrect, incomplete, or inaccurate information provided by the customer.

Should a shipment be returned due to an incorrect address or unsuccessful delivery attempts, shipping charges may apply for re-dispatch.

7. Delivery Attempts

Our courier partner will make delivery attempts in accordance with their standard operating procedures.

If the customer is unavailable after the permitted delivery attempts, the shipment may be returned to our warehouse. Any re-delivery request may be subject to shipping charges.

8. Damaged, Missing or Incorrect Orders

If your order arrives:

• Damaged during transit, 

• Incomplete, 

• Contains incorrect product(s), or 

• Appears to have been tampered with, 

please notify our Customer Support team within 48 hours of receiving the shipment.

To assist with verification, customers may be required to provide:

• Order Number 

• Photographs of the shipping carton 

• Photographs of the product(s) 

• A brief description of the issue 

Following verification, we will determine the appropriate resolution, which may include a replacement, exchange, or refund in accordance with our Return & Refund Policy.

9. Risk and Ownership

Ownership and risk of loss or damage to the products pass to the customer upon successful delivery of the order at the delivery address provided during checkout.

10. Customer Support

For any questions regarding your shipment or delivery, please contact Customer Support
Email: customersupport@mezangrp.com
Phone: +92-337-1046238

Business Hours: 9 am-5pm, Monday-Saturday