Privacy policy

Last updated: 17-July-2026

Mezan Tea (Private) Limited, operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a curated shopping experience (the "Services") mezanbaithak.com is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de- identified, so that it cannot identify or be reasonably linked to you. We may collect or process  the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, and as permitted or required under applicable Pakistani data protection laws and regulations.

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details. Payment information may be collected and processed by third-party payment service providers. We do not store complete payment card information on our systems, processed by payment service providers.

  • Account information including your username, password, security questions, preferences and settings. 

  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.

  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.

  • Device information includes information about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage information including information regarding your interaction with the services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.

  • Automatically through the Services including from your device when you use our products or services or visit our websites and use cookies and similar technologies.

  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.

  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.

  • Marketing and Advertising. We use your personal information for marketing, such as send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the services or other websites, including based on items you previously purchased or added to your cart and other activity on the services.

  • Security and Fraud Prevention. We use your personal information to authenticate your account, to provide secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.

  • Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.

Legal Compliance and Protection of Rights. We may use or disclose your personal information where necessary to comply with as permitted or required under applicable Pakistani laws and regulations, court orders, or lawful requests from competent government or regulatory authorities. We may also process your personal information to establish, exercise, or defend legal claims, investigate suspected violations of our terms or as permitted or required under applicable Pakistani data protection laws and regulations, and protect our legal rights, property, customers, and business.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors and other third parties, who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).

  • With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own private notices. 

  • When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship your products or through your use of social media widgets or login integrations.

  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to summons, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

 Our website is hosted on Shopify, which provides the e-commerce platform through which we offer our products and services. In providing these services, Shopify may process personal information in accordance with its own privacy practices and applicable contractual arrangements. We remain responsible for our processing activities and the personal information collected directly by us, including information relating to your access, to and use of the website, orders, and transactions. Your personal information may be transferred to and processed in jurisdictions outside Pakistan where Shopify or its service providers operate. For more information on how Shopify processes personal information, please refer to Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the services.

Children's Data

Our services are intended for individuals who are 18 years of age or older, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take reasonable steps to delete such information. If you believe that a child has provided us with personal information, please contact us using the details provided in this Privacy Policy.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

You may contact us to request access to, correction of, or deletion of your personal information held by us, subject to as permitted or required under applicable Pakistani data protection laws and regulations, and our legal obligations.

You may also choose not to receive promotional communications from us by using the unsubscribe option provided in our marketing communications. Please note that you may continue to receive non-promotional communications relating to your orders, transactions, or account.

To protect your personal information, we may verify your identity before processing any request. We will review and respond to requests within a reasonable period and in accordance with  applicable Pakistani data protection laws and regulations.

For information regarding personal information processed by Shopify in connection with the operation of our website, please refer to Shopify's Privacy Policy.

Complaints

If you have any questions, concerns, or complaints regarding the collection, use, or processing of your personal information, or if you wish to exercise any of your privacy rights, please contact us using the contact details provided below. We will review your request and respond within a reasonable period in accordance to applicable Pakistani laws and regulations.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including reflecting changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required under applicable Pakistani laws and regulations.

Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, please contact us at: