FAQ

What payment methods do you accept?

We accept secure online Credit/Debit Cards and Cash on Delivery (COD) across Pakistan.

Can I modify or cancel my order?

Yes, only before dispatch by emailing at customercustomersupport@mezangrp.com. Once handed to the courier and a tracking number is generated, it cannot be canceled.

What if I refuse a Cash on Delivery (COD) order?

Repeated refusal of COD deliveries without prior communication may result in the suspension of your future COD privileges.

What are the shipping charges?

We offer Free Delivery nationwide across Pakistan on all orders.

How long does delivery take?

Standard delivery takes 2 to 5 business days, with orders processed within 1–2 business days (excluding weekends and public holidays).

How do I track my package?

You will receive a tracking link via SMS or email once your order is dispatched. You can also track it directly on our website.

What if I provide an incorrect shipping address?

You are responsible for shipping details. If a shipment is returned due to incorrect info, shipping charges will apply for re-dispatch.

Can I return my tea if I change my mind?

Yes, within 7 calendar days of delivery. The item must be completely unopened and factory-sealed. Open packs cannot be returned due to health and safety regulations.

My order arrived damaged, incomplete, or incorrect. What should I do?

Email customercustomersupport@mezangrp.com within 48 hours of delivery. Include your Order Number and photos of the shipping carton and product for a free replacement or refund.

How are refunds processed?

  • Credit/Debit Card: Refunded back to your original payment card.

  • Cash on Delivery (COD): Credited to your Customer Wallet on our website within 10–12 business days.

How do I exchange an item?

Contact customer support within 7 calendar days of delivery for unopened items. You must pay any positive price difference before dispatch. For change-of-mind, you bear the return shipping cost.

How can I contact your team?

  • Email: customercustomersupport@mezangrp.com

  • Phone: +92-21-32561101-05

  • Hours: Monday to Saturday, 9:00 AM – 5:00 PM.